Getting token from https://xxx.eu.auth0.com/oauth/token is very slow causing a websocket problem in rules

Hi since today we’re facing an error in our rules. The call to get the token is very slow and caused our rules to get a websocket timeout. Is something wrong on auth0 side at the moment?

Hi @dat.tran,

Welcome to the Auth0 Community!

Yes, we are currently experiencing some elevated errors and response times in Auth0 in the EU region.

Our status page here captures this incident: https://status.auth0.com/incidents/vwq8f1rcsdtf

At the moment, our engineers are working hastily on this case to resolve it as soon as possible.

We apologize for any inconvenience this may have caused you or your end-users

Thank you for being patient.

Hi @dat.tran,

I want to provide an update on the incident.

Auth0 is now fully operational and we’ve resolved the incident.

You should now be able to resume using Rules without any errors.

Thank you!

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