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Verification Email Different than the one in Templates

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verification-email

#1

We are requiring users to verify their email address prior to logging in to our applications.

However, the verification email we receive when we actually create a new account is entirely different from the one configured in Emails->Templates: Verification Email.

When I send the “test” it appears to reflect the Template version, but when I actually create a new account the notification I receive has different wording, includes our company logo, and has a large “Verify Your Account” block with a check mark at the top of the page.

Is there another place to customize/modify verification emails?

Actual received verification email:
alt text

Template-generated test verification email:
alt text


#2

Did you setup your own SMTP provider? How are you sending the “test” email? with the try button of the dashboard?


#3

Yes, we set up our own SMTP provider. And Yes, I am sending the “test” email with the try button of the dashboard.


#4

Thank you for pointing this out. I have reproduced this on my end, and am currently investigating.


#5

Thanks, Prashant… Any progress on this? We’re hoping to launch our SSO solution, but it’s pretty important we find a way to edit the verification email that gets sent out.


#6

I’m experiencing this issue as well. Are there any news? Thank you.


#7

Have you tried to actually modify the template? I had the same issue, but it disappeared when I started to customize the template. I’m a customer too, so I can’t confirm it solves the problem, but it’s worth a try.


#8

@prashant Any progress on this? If I choose to modify the template, as I need to customize the email, then I lose all the nice default styling (as per the screenshots above on the original post).

Note - I am using a custom SMTP email provider.


#9

@prashant any update on this? We really need to get this one fixed. Thanks


#10

@prashant I’m also curious about this issue as we’re also experiencing this. It will be a dealbreaker for us as it is our only method of authentication and we need to send our own templates with our logo + branding.


#11

We are facing same issue, is this resolved by now ? Is there something else I can do to overcome this issue ?


#12