Verification_code email is always sent from root@auth0.com and fails

[andrzej.bistram]

verification_code for passwordless flow emails are always sent from root@auth0.com, even with custom domain and email providers set. that result with errors like this one

details": {
    "email_type": "verification_code",
    "to": "xxx@gmail.com",
    "error": "Error sending email: Message failed: 554 Message rejected: Email address is not verified. The following identities failed the check in region XXX-1: Your APP <root@auth0.com>, root@auth0.com"
  },

other templates (those which have try button) are send from the correct custom email. how to force this one to work as intended?

[nick26]

switch passwordless off and on again and that’s where the template appears. it’s a terrible UEX - if passwordless is on, the template should be in the email customization template dropdown. its not hope this helps

[nick26]

you can actually just click the square ‘button’ surrounding this toggle to edit that template. would strongly encourage auth0 to improve this uex, as its not clear at all.