Password reset email "Failed Sending Notification"

[andrei.crisnic]

Hello! I have implemented the reset password flow using the Universal Login, and I get the confirmation email that the operation was a success, but when I check the logs I get the following error:

{

“details”: {
“email_type”: “reset_email”,
“notification_type”: “reset_email”,
“to”: “example1@mail.cm”,
“error”: “Error sending email: Email address is not verified. The following identities failed the check in region : example2@mail.com”
},

}

Why would it say that example2 is not verified since it was not used at all? Could this be a provider issue?

[rueben.tiow]

Hi @andrei.crisnic,

Welcome to the Auth0 Community!

I recommend referring to the knowledge solution below, which addresses this issue.

Update the Email in "Error sending email: Email address is not verified

Problem statement In the tenant logs, the below error was noticed: "error": "Error sending email: Email address is not verified. The following identities failed the check in region xxx : {application_name} <root@auth0.com>". This article explains how to update the email in this error. Solution To update the email, please go to Authentication > Passwordless > Email and update the From address field. [88.jpeg]

Let me know if you continue to have issues.

Thanks,
Rueben

[andrei.crisnic]

Hey Reuben, thank you for your reply! Unfortunately this did not solve my issue. The email that i am getting back in the error log is different than the one I have just added to the passwordless field.

[rueben.tiow]

Hi @andrei.crisnic,

Thanks for your update.

I have re-checked your tenant logs and it seems like the login is working now. Can you confirm?

Thanks,
Rueben

[andrei.crisnic]

Hi! Yes! Thank you very much!