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User already exists, can not find in Dashboard

dashboard-admins
user-import

#1

I imported roughly 60,000 users into our test account yesterday. The import said it failed for all of them. But when I search in the Dashboard, roughly 40,000 users were added. When I search for some users, I can not find them. But when I try to create them, it gives me a ‘User already exists’ error even though I can not find them or sign in with them.

On a side note, the Import extension is hardly a usable feature. It gives you no details on what succeeded, what failed, etc.


#2

Can you see whether you received an email after the import finished with the result?


#3

I got an email for all the batches saying they all failed. @prashant


#4

I got an email for all the batches saying they all failed. @prashant


#5

@zach.leaman can you please confirm a few details for me to investigate this:

  • Did you do the import in one bulk import, or split between multiple imports?

  • Can you see the user profiles for the “successfully” imported users in the dashboard (~40K users)? When you say you can’t find them, are those the “successfully” imported users, or the missing users?

One thing you can try is to:


#6