I imported roughly 60,000 users into our test account yesterday. The import said it failed for all of them. But when I search in the Dashboard, roughly 40,000 users were added. When I search for some users, I can not find them. But when I try to create them, it gives me a ‘User already exists’ error even though I can not find them or sign in with them.
On a side note, the Import extension is hardly a usable feature. It gives you no details on what succeeded, what failed, etc.
Can you see whether you received an email after the import finished with the result?
I got an email for all the batches saying they all failed. @prashant
I got an email for all the batches saying they all failed. @prashant
@zach.leaman can you please confirm a few details for me to investigate this:
Did you do the import in one bulk import, or split between multiple imports?
Can you see the user profiles for the “successfully” imported users in the dashboard (~40K users)? When you say you can’t find them, are those the “successfully” imported users, or the missing users?
One thing you can try is to:
Delete these users using the following endpoint: Auth0 Management API v2
Re-attempt the import.