Thank you for your response!
Team has an additional query, Could you please help.
I don’t see anything regarding service level agreement. On further review, based on their legal and product descriptions, it’s only provided with Enterprise level accounts.
As SLA+support is the primary driver for moving from free-tier to paid subscription, can you ask your Auth0 contact what pricing would look like for an “entry level” Enterprise plan. Basically, we don’t expect to exceed “Developer” tier usage, but would like SLA & Enterprise support.