Hello,
Thank you for raising this topic @gt2960, and @emil.k.intern for your post.
I believe this situation could be caused by “Trial”/“Starter” subscription, that is given to new Auth0 tenants for 14 days. If you upgrade your subscription from Trial/Starter to a paid Auth0 subscription, your credit card should be charged as soon as your trial period ends, and not before, so I’m a little surprised reading that user @gt2960 got already charged, but the subscription does not seem to be applied.
Based on above information, if you would like us to end your trial subscription earlier (in order to start your paid Auth0 subscription earlier), please DM me with your tenant names and confirmation, that we should cancel your trial subscriptions.
Best regards,
Mateusz