Overview
This article will explain why a newly added user does not appear in an organization’s user list after an administrator adds them through the Auth0 Dashboard and receives a “Success” message, indicating the user has been added.
Applies To
- User Management
- Organizations
- Roles
Cause
The search and display functionality for organization members operates on a principle of eventual consistency.
This means that when a change is made, such as adding a new user to an organization, there can be a short delay before this update is reflected across all parts of the platform’s distributed system, including the search index that populates the user interface. While the user has been successfully associated with the organization in the backend, the search results may not show this immediately.
Solution
No immediate action is required. The newly added user will appear in the organization’s member list once the system has fully processed the update.
- Please wait a few moments and then refresh the page. The delay is typically brief.
- For more details, please review the following Auth0 documentation: Search for Organizations