Unable to log in – MFA blocking access after GitHub authentication

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1

Hello,

I cannot access my Auth0 tenant. I log in using GitHub, but after authenticating with GitHub I am asked for an additional MFA code. Unfortunately, I no longer have access to the authenticator app or recovery codes.

Could you please help me reset MFA for my account?
Details:

  • Email associated with the tenant: qreboto@gmail.com

  • GitHub username used to log in: EnriqueRBT

Thanks in advance for your support!

3

Hi @qreboto, and welcome to the Auth0 Community!

For us to process your MFA reset request, please send a DM to Support with your tenant name.

Have a great day!
Teodor.

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