Twillio Integration for SMS Provider using old config

Get Help
,
1

We have a Twillio SMS Provider integration setup.

We are using a Messaging Service SID instead of an explicit ‘From’ phone number. I am finding that when using the ‘Send test Message’ from the Phone Message provider dashboard, an SMS is generated correctly using the Service provider configured.

However, when our SMS one time passcode attempts to send a message, we are seeing an old from number being used. I have confirmed that my Twillio setup is correct and I cannot find any more configuration in Auth0 itself that could be manually setting a From number when interacting with Twillio?

I wonder if Auth0 has cached previous configs but checking if anyone here as experienced anything similair OR if anyone can point me in the direction of any config I could check beyond the ‘Phone Message Provider’ dashboard screen.

3

Hi @jharrison

Can you check if you have any action binded to the send-phone-message trigger?
Also, just to confirm, you have set your phone provider to Twillio and not Custom Phone Provider right?

Kind Regards,
Nik

4

An update here…

We managed to get it working by disabling the ‘Use Tenant Level Message Provider’ and re-enabling.

I suspect, since this was created via an export of another tenant, that some setting existing in that export that is not available on the front. It needed this toggle to be unchecked and rechecked to override something and make it work

image
image854×690 33.3 KB

1 Like
5

Thanks for the information! Glad to hear that the issue got fixed.

Indeed, it might have been just something triggered by the import.

Kind Regards,
Nik