Troubleshooting Access to Subscription Page in Auth0 Teams for Tenant Administrators

Knowledge Articles
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Overview

Tenant administrators encounter an error when attempting to access the subscription management page in Atuh0 Teams. Despite being tenant admins, they receive a message indicating that they are not allowed to view the information. The issue arises because they lack the Teams Owner role within the team.

Applies To

  • Auth0 Teams
  • Subscription Page
  • Troubleshooting

Solution

To address this issue, tenant administrators should follow these steps:

  1. Contact a colleague with a Team Owner role:
  • Tenant administrators should reach out to a colleague who already holds the Teams Owner role within the team.
  • Colleagues with this role can assist by granting the Teams Owner role to the tenant administrator.
  1. Colleague’s steps to edit roles:
  • To update the role of an existing Team Member, search for the member in the Members list.
  • Select the three-dot menu option on the right-hand side and click on the Assign Role option.
  • Pick the new role that should be assigned (Team Owner) to the Team Member and click Assign.
  1. Contact Support (If needed):
  • If none of the above steps apply or if there are additional issues contacting the Team Owner, tenant administrators should contact Auth0 support.
  • Support can assist further in resolving any account-specific issues related to role permissions.