Auth0 Home Blog Docs

Tried removing MFA for dashboard admin, now can not switch tenants


#1

I got a new phone, and could not find anyway to get a new QR - so I attempted to remove MFA for the account (all applications access) and confirming login simply reloaded over and over. I finally created a new account (different email) and removed the old one - hoping to recreate it. Once recreated, still uses MFA AND no access toall my tenants. And the new account has no access to the other tenant… help anyone?


#2

Fixed - for future… you have to invite the other user… to the specific app. Seems “all applications” not working…


#3

Still unable to remove MFA from ANY user. Verifying account results in repeated reload of login


#4

I get a 404 error from ssodata when trying to remove a MFA device from an existing account (Dashboard admin).

Seriously broken. What hope do we have when Auth0 can’t get their identity management right?


#5

We don’t currently have any control over management dashboard users, other than inviting them to and removing them from our own tenants / clients. Mgmt dashboard users exist in Auth0’s own systems, not within our tenants. Definitely a shortcoming IMO. An AWS-like model would be helpful: one root account associated with the tenant, then RBAC-based tenant superusers within the tenants, all built in to the mgmt dashboard.


#6

This is still an issue for me. Any other way to remove 2FA from https://manage.auth0.com/#/profile ?


#9

Hey there everyone! Can you try a Chrome incognito window or logging out and back in to see if that makes a difference? Thanks in advance!