The problem is that only Verification email(using code) is not received

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1

I have been successfully sending Verification emails (using link) via the dashboard, but suddenly I am not receiving them.
However, the Verification email (using code) still arrives.

The dashboard email test was successful, so I assume the email provider settings are correct.

Does anyone know how to solve the problem?

3

Hi @kubota ,

Do you see any details about the failure in the tenant log? If the Verification Email (Using link) template is customized, is this failure persist if you use the default template?

Thanks!

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4

Thank you for your response.
I looked at the log and it showed an error.
I reset the email template as you suggested and the email is now delivered!

It seems to be because I had written an if statement like {% if user.user_metadata.lang == ‘ja’ %}.
This is strange because it was working without error until around last month.

5

I noticed that the quote around ja is not correct. Could you update to below and check if it works?

{% if user.user_metadata.lang == 'ja' %}

Thanks!

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6

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