Test Email works for Email Provider but not Email Template

[justin.ar.rasheed]

Hi,

I have successfully configured SES as the email provider for my tenant. The test email works

However, when I attempt to send a test welcome email, no mail arrives.

Is anyone familiar with this issue? How can I solve this issue?

[rueben.tiow]

Hi @justin.ar.rasheed,

Thanks for reaching out to the Auth0 Community!

After my investigation, I found that your Welcome Email template was disabled, which is why you were not getting any welcome emails in your inbox.

In this situation, I recommend enabling the welcome email template found on your Auth0 Dashboard > Branding > Email Templates > Welcome Email.

Please let me know if you have any additional questions.

Thanks,
Rueben