Tenant Admin Unable to Login With Other Connections

Knowledge Articles
1

Overview

Tenant admins who are also team owners can’t log in to their Auth0 dashboard using connections other than email/password. For instance, a tenant admin who previously used Google authentication might be prompted for a password when trying to get into the dashboard.

Applies To

  • Tenant Admins
  • Team Owner
  • Admin Login

Cause

This usually occurs if the other connection they’re trying to use (like Google, GitHub, Microsoft, or LinkedIn) is turned off in the Security tab of the team’s dashboard.

teams dashboard

Solution

To resolve this, follow the steps below:

  1. Log in to the Teams dashboard.
  2. Navigate to the Security tab on the left-hand side.
  3. Under Security Policies, go to Other Connections and toggle on the google-oauth2/GitHub/Microsoft/linkedin connection.