Edit: @James.Morrison: sorry to tag you in like this, but something whacky going on in Auth0 support:
I just had a pile of support case survey emails dumped on me in a very short period of time. I’m assuming this is a bug / glitch. These are all old cases that were closed years ago. Looks to me like support is renumbering all old tickets, and that is triggering the survey emails. Something like:
Thanks for the heads up @markd, I’ll reach out to support right now and see what may be going on. Thanks!
@markd can you DM me your tenant name? Thanks
I wanted to follow up @markd and let you know our Ops team is currently looking into the issue. They have not identified the root cause as of yet. However I will keep you posted as we find out more details 
Thanks James. Looks like the emails have stopped now.
Just guesswork but it kinda looks like old tickets are being renumbered? E.g., when my ticket ID 19928:
was closed I got the survey email:
Looking at that ticket now, it (now?) has a URL of Auth0 Support Center, and the new survey email references the number 00386388 rather than 19928:
Hey @markd, touching base that ops has implemented a fix and measures so this won’t happen again. I apologize for impact. Please let me know if you have any additional questions.
Thanks James. All good!
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
