Edit: @James.Morrison: sorry to tag you in like this, but something whacky going on in Auth0 support:
I just had a pile of support case survey emails dumped on me in a very short period of time. I’m assuming this is a bug / glitch. These are all old cases that were closed years ago. Looks to me like support is renumbering all old tickets, and that is triggering the survey emails. Something like:
- copy old ticket to new ticket number,
- close new ticket,
- survey email triggered.