Sendgrid is our email provider for marketing, newsletter and password reset. Some of our users unsubscribe all emails and then are put into a global suppression list. Recently, we noticed that these users cannot receive the password reset email. It’s a serious bug for our product now.
bypass_list_management is the official solution Sendgrid provides for this issue. However, with the current Auth0 settings of Sendgrid, there is no way to specify the bypass_list_management.
Use-case:
This param helps to bypass the suppression (unsubscription) list, so that important emails, like email verification and user password reset, are able to be sent.
We have the same problem. We send a confirmation email to people when they log in by email. This happens a lot. If they have declined all communication from us, they won’t receive it.
This is a show-stopper for us. Can you advise on your next steps to solve this issue?
This is essential for us too. We’ve just ran into an issue where a customer unsubscribed from all our emails and he is not getting the activation emails nor the forgot password emails sent by Auth0. And we don’t want to manually set a password for them because that goes against our flow and policies.