Support bypass_list_management param when sending emails via Sendgrid

Product Feedback
, ,
1

Feature:

Support bypass_list_management param when sending emails via Sendgrid

Description:

Sendgrid is our email provider for marketing, newsletter and password reset. Some of our users unsubscribe all emails and then are put into a global suppression list. Recently, we noticed that these users cannot receive the password reset email. It’s a serious bug for our product now.

bypass_list_management is the official solution Sendgrid provides for this issue. However, with the current Auth0 settings of Sendgrid, there is no way to specify the bypass_list_management.

Use-case:

This param helps to bypass the suppression (unsubscription) list, so that important emails, like email verification and user password reset, are able to be sent.

2

Hi there @di1 thanks for the feedback!

3

We have the same problem. We send a confirmation email to people when they log in by email. This happens a lot. If they have declined all communication from us, they won’t receive it.

This is a show-stopper for us. Can you advise on your next steps to solve this issue?

2 Likes
4

Hey there!

As of now unfortunately there is still no workaround for this issue but once it’s there we’ll make sure to communicate it here.

5

This is essential for us too. We’ve just ran into an issue where a customer unsubscribed from all our emails and he is not getting the activation emails nor the forgot password emails sent by Auth0. And we don’t want to manually set a password for them because that goes against our flow and policies.

6

Hi all - any news on this one? One would expect ensuring account related emails being transactional to be a quite standard use case…

7

Hey everyone, the workaround we found was to set-up a Custom Email Provider and use the following code snippet:

const sgMail = require("@sendgrid/mail");

/**
 * Handler to be executed while sending an email notification
 * @param {Event} event - Details about the user and the context in which they are logging in.
 * @param {CustomEmailProviderAPI} api - Methods and utilities to help change the behavior of sending a phone notification.
 */
exports.onExecuteCustomEmailProvider = async (event, api) => {
    sgMail.setApiKey(event.secrets.SENDGRID_API_KEY);

    const msg = {
        to: event.notification.to,
        from: event.notification.from,
        subject: event.notification.subject,
        text: event.notification.text,
        html: event.notification.html,
        mail_settings: {
            bypass_list_management: { enable: true },
        },
    };

    try {
        await sgMail.send(msg);
    } catch (error) {
        console.error(error);
        if (error.response) {
            console.error(error.response.body);
        }
        throw error;
    }
};

By doing the API call manually, we were able to customize the call fully and add the bypass_list_management parameter.

Hope this helps.

2 Likes