Support bypass_list_management param when sending emails via Sendgrid

Feedback
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1

Feature:

Support bypass_list_management param when sending emails via Sendgrid

Description:

Sendgrid is our email provider for marketing, newsletter and password reset. Some of our users unsubscribe all emails and then are put into a global suppression list. Recently, we noticed that these users cannot receive the password reset email. It’s a serious bug for our product now.

bypass_list_management is the official solution Sendgrid provides for this issue. However, with the current Auth0 settings of Sendgrid, there is no way to specify the bypass_list_management.

Use-case:

This param helps to bypass the suppression (unsubscription) list, so that important emails, like email verification and user password reset, are able to be sent.

2

Hi there @di1 thanks for the feedback!

3

We have the same problem. We send a confirmation email to people when they log in by email. This happens a lot. If they have declined all communication from us, they won’t receive it.

This is a show-stopper for us. Can you advise on your next steps to solve this issue?

4

Hey there!

As of now unfortunately there is still no workaround for this issue but once it’s there we’ll make sure to communicate it here.