Strange bugs after inviting new admin

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1

So, everything worked perfectly until I decided to invite an admin into the tenant dashboard. Coincidentally or not, his admin account is signed up with the same google oauth2 account as the end application user (which he already was from the beginning, with no issues).

Then, without changing any other dashboard settings, we started experiencing very strange bugs.

  • At some point after signing in, the second admin saw no applications in the dashboard. It’s as if they were deleted. But after signing out and back in again, they were still there.

  • Now this one is the strangest of all, and has seemingly nothing to do with the admin. Some end users reported that after logging in to application ABC at url https://abc.com/login, they were redirected by auth0 to https://staging.abc.com, which is a different frontend instance sharing the same auth0 app. This issue is also not replicable and started happening randomly. Again, nothing was changed on our side, frontend code is also the same.

2

Hey there!

The second one doesn’t seem to be related with the admin thing. Can you send me your tenant name via private message here in the forum so i can investigate that from behind the scenes? Thank you!

4

Hey!

Sorry for the delay in response but it got totally lost in mu queue of in progress topics. I just reached out to you via private message you started. Once more sorry for the inconvenience! I’m back on it!

5

The redirect bug never happened again after we’ve done a couple of changes:

  • It turns out that the users experiencing the problem were landing from an external link directly on https://abc.com/login, instead of https://abc.com (and have the app redirect to /login). So we changed the way users land on the app.

  • The auth0-react library was not being used properly in terms of how the session is managed so we fixed that.

Cannot really tell which of these actually helped but anyway, thank you for investigating.

6

Gotchya! No worries! Thanks for sharing that with the rest of community!