SMS OTP not received

Not sure where else can I post this, but I am trying to login to our account on auth0 for a few months now, but the OTP SMS doesn’t reach my phone although I have been using the same phone number for more than a year. If you could please help me, I would really appreciate it.

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Before I can assist you, I need to know if you’re using the default SMS provider or a different one. If you’re unsure, checking the logs in your tenant should provide some insight.
Another option, if you are not using the default SMS provider, is to run a test on the Send Phone Message Action to check for any errors. You can adjust the parameters of the action to ensure it’s working properly.
I hope this leads you to an answer. :slight_smile:

Thanks for the answer but my issue is that I can’t access my tenant portal as I don’t receive the OTP. Any idea how to solve this issue?

Abdul, shakoor

I have the same exact issue

Do you have any other form of Multi Factor that you could select?