Problem signing in to Auth0 dashboard

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1

I’m not sure if this is the right place to post this.

I have been signing in with the same phone number with MFA for some time now. But the past month or so, it is no longer sending me the code. I have tried resending the code so many times to no avail.

I don’t know the account recovery code… so can’t sign in like that. I believe the issue is at Auth0’s end with sending the SMS, since I can still receive SMS from elsewhere.

I have an urgent issue I need to resolve on a clients tenant, but since I can’t sign in… I can’t resolve it.

Is there a way an Auth0 admin can verify me and remove my MFA requirement until their SMS is working?

3

Hi @dvqc

Welcome to the Auth0 Community!

I am sorry about the issue that you are experiencing with your tenant. In order to move forward in resetting the MFA for your account, please send us a DM at the @support group with the tenant name and email address associated with it.

Kind Regards,
Nik