Cant login to dashboard because of MFA

Get Help
,
1

Hi,

we cant login into our dashboard anymore, as the MFA process seems to not send a sms to the phonenumber.

There is no way for us to recover the recoverycode at this time and the corresponding email adress does not use a Google Authentificator.

Can someone here help, since i cant open a support ticket, due to not being logged in.

Kind Regards
Alexander Stumm
Regionalimmobilien24 GmbH

3

Hi @AlexanderStumm
Welcome to the Auth0 Community!

Please send a dm to the @support group with your tenant name and Auth0 Account Email Address. We’ll create a ticket for the support team on your behalf to Reset MFA.

Thanks.
Teodor.