I’m not sure where else to post this. I can’t contact support as I can’t sign in to my dashboard account.
I have been signing in with the same phone number with MFA for at least a couple of years. Today it is no longer sending me the code. According to my SMS provider they have no known issues. I have tried resending the code so many times it is now locked out with:
“You have exceeded the maximum number of phone messages per hour. Wait a few minutes and try again.”
I don’t know the account recovery code… so can’t sign in like that. I believe the issue is at Auth0’s end with sending the SMS, since I can still receive SMS from elsewhere.
I have an urgent issue I need to resolve on a clients tenant, but since I can’t sign in… I can’t resolve it.
Is there a way an Auth0 admin can verify me and remove my MFA requirement until their SMS is working?