Hi everyone, I already have seen a number of renaming/moving tenant posts (Rename Tenant in Auth0 by Tech team). But I have one additional question. Creating a new tenant wouldn’t be an issue for us, EXCEPT that we signed up for a paid tier under the initial auto-generated default tenant name.
I understand that you have questions about moving your Auth0 subscription from one tenant to another.
Unfortunately, we cannot internally move your subscription plans from one tenant to another.
Instead, I recommend that you first downgrade the subscription in your paid tenant to the Free plan, and then upgrade the new tenant with the subscription. Once this is complete, please let us know so that we can process the refund.
Reuben, thank you for that info. As a side issue, even though we have a custom domain, our consent screen still shows the default tenant name (which is unfamiliar to our users “dev-blahblahblah”). Is there a way to change that? I’ve seen https://auth0.com/docs/brand-and-customize/customize-consent-prompts, but that appears to only change scope names/descriptions. Can you point me in the right direction for more customizable consent screens?