Thank you for the additional details!
Let me tackle your questions separately to provide clearer context:
- That is correct, the limit on the Regular Active Users section would be the one to focus on. It has gone above the limit for this month, but occasional spikes are expected and accounted for on our end in order to not impose any restrictions or limitation for one-time events;
- I would say to not be very concerned at the moment and continue observing the numbers for the rest of this month and into December. If this was indeed a one-off spike and in the following month your numbers go back to normal, or at least they are well under the 7k cap, there will be nothing to worry about with regards to this event;
- In general when exceeding the limit, you should first see a notification in the dashboard that you are over your quota ( as the warning message shared in your attached screenshot) and likely you will receive an email about this. We might reach out directly in case the limit remains exceeded for a couple of months, a confirmation of this can also be found here.
At this moment, this would account as normal behaviour with an occasional spike over the limit. As you do not have cumulative months, nor is the quota exceeded by a huge margin, my recommendation is to keep monitoring the activity and reach out to us again in case things do not return to a normal state.
Hope this helped, we’re here in case you need any further assistance!
Have a great one,
Gerald