Real-time Webtask Logs Extension Shows "Connection error"

Knowledge Articles
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Overview

This article provides troubleshooting steps for the error encountered while using the Real-time Webtask Logs Extension:

Error: Connection error

Applies To

  • Real-Time Webtask Logs Extension

Solution

To troubleshoot the Real-time Webtask Logs Extension’s Connection error, follow the steps below:

  1. Uninstall the Real-time Webtask Logs Extension.
  2. Reinstall the Real-time Webtask Logs Extension.

If the connection error persists after reinstalling, follow these steps to collect additional information for troubleshooting and open a ticket with support including a clear description of the problem:

  1. Open the Real-time Webtask Log extension.

  2. Open the browser’s developer tools.

  3. Select the Network tab.

  4. Select the Show console drawer option.

  5. Refresh the page displaying the error.

  6. Sanitize the generated HAR file to remove all sensitive information before submission.

    1. Important: Do not upload zipped or compressed HAR files, as they cannot be sanitized automatically.
    2. For detailed instructions, refer to:
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