Hello.
I am not able to use the “Real-time Webtask Logs” extension, which is stuck with message “connecting to logs stream” but never connects.
I have tried all of the below, for both a US & AU tenant:
- re-installing extension
- logged out & logged back in
- private browser
- alternate browser (+ private)
- checked browser console logs (no errors)
Any help appreciated. Thanks.
Hi @emorainvast,
Welcome to the Auth0 Community!
I understand you are encountering issues getting the Real-time Webtask Logs Extension to work.
After testing this myself, I was not able to reproduce your issue. Instead, I could successfully install and log into the Real-time Webtask Logs Extension.
In this case, could you please check that your Tenant has set the Extensibility Runtime to Node 12? This setting is located in your Auth0 Dashboard > Settings > Advanced at the bottom of the page. See below.
If you are already on Node 12 Runtime, and still having issues, could you please capture a HAR file and DM it to me for me to investigate the issue further?
I am looking forward to your reply.
Thank you.
Thanks Rueben. I can confirm the extensibility runtime is set to Node 12. I have DM’d you the HAR file.
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