Hey all,
I’m trying to setup 2fa for another employee, but the process of adding device is in a loop of passphrase.
How can we reset it?
Thanks
1 Like
Hey @contact10, is this for a regular user or a dashboard admin? In the former case you can click on ‘Actions’ dropdown in the user profile and select Reset Multi-factor option.
If this is about a dashboard admin, you will need to create a support ticket with Auth0. Let me know if you’re unable to open one.
it is a dashboard admin, how can I open a support ticket? it redirect me to this forum.
Gotchya! Can you send me over private message your tenant name and the email? Thank you!
1 Like
Thanks for providing the details. I will open an internal ticket in a minute and will let you know once I have any updates!
1 Like
Same problem here. Just sent you a PM.
Hey there everyone!
I got contacted by one of our engineers and it turned out to be a known issue.
The proposed workaround is to have another admin user for that tenant reset MFA for the affected user.
1 Like
Hi all!
@konrad.sopala Thanks for the quick replies!
But what if it is in the Dashboard Admin and I have no other administrator on my tenants?
Thanks again for the help 
That’s a good question indeed! 
Let me confirm that with the engineering team. I didn’t mention that as we hoped you guys have another admin
1 Like
Really appreciate the effort you’re putting into this. 
No worries! We’re here for you! I’m still waiting for the answer from our engineering team.
1 Like
Oki doki guys! Here’s the solution for single admin tenants
1 Like