Private Cloud - How to Get Access to View and Manage All Support Tickets

Knowledge Articles
, ,
1

Overview

This article details how to get access to view and manage all support tickets if all tenants are on a private cloud.

Applies To

  • Private Cloud
  • Support Tenant
  • Elevated Support Access Role

Solution

To view and manage all support tickets, it is needed to become a member of the support tenant with an elevated support access role.

There are 2 steps to take:

  1. Add tenant members to the support tenant. The support tenant is used to manage (create/view) all support cases.
  2. Add elevated support access role.