Auth0 Support Portal Access

Last Updated Aug 29, 2024

Overview

How to grant access to my colleague to the Auth0 support portal to be able to see and raise a ticket?

Solution

All members of a paying tenant can see and raise a ticket in the Auth0 Support Center. For users that strictly need access to the Auth0 Support Center and minimum access to the Auth0 Dashboard, the Elevated Support Access Role provides such access. In addition, Administrators of a tenant can add the Elevated Support Access Role to themselves or other tenant members in order to view and manage all tickets opened by all users on a tenant. All tenant member roles can view and manage their own tickets in the Auth0 Support Center.

Dashboard Access by Role
Describes each tenant member role and provides details about what Auth0 Dashboard features they have access to.

View and Manage Subscription Tickets
Describes how to view and manage all tickets opened by all users on a tenant.

For our private cloud customers, we have a dedicated public cloud tenant to open tickets, also known as the “Support Tenant”. For XXXX this is xxxx-support@eu/us/au. The Admin of the “Support Tenant” can create the invitation by following this document. To access the public cloud tenant to send the invitation, you may use this link and navigate to xxxx-support@eu/us/au tenant.