Auth0 Support Portal Access

Problem Statement

How to grant access to my colleague to the Auth0 support portal to be able to see and raise a ticket?


We recently implemented a change that needs the users opening support tickets to be dashboard admins or have a minimum Support Access role. The “Support access” role is a new type available for selection in the tenant settings.

For our private cloud customers, we have a dedicated public cloud tenant to open tickets. For XXXX this is xxxx-support@eu/us/au. Due to this recent change, your colleague needs to have the Support Access role on the xxxx-support@eu/us/au tenant.

The Admin of the tenant can create the invitation for your colleague following this document.

To access the public cloud tenant to send the invitation, you may use the below link and navigate to xxxx-support@eu/us/au.