Action Required: Access to Subscription Support Tickets Changing on August 5, 2024

Hello Community team!

In efforts to increase the security of the Auth0 Support Center, access to view “Subscriptions Tickets” within the Auth0 Support Center is changing. Starting on August 5. 2024, the only tenant member role that will have access to Subscription Tickets in the Auth0 Support Center will be those with the new Elevated Support Access role within the Role Based Access Control (RBAC) feature in the Auth0 Management Dashboard.

To retain access to view and manage all support tickets created by all users across a tenant, the new Elevated Support Access role is required. Be sure to review this knowledge solution to learn how to assign this role and more details on this change.