Passwordless Code emails not getting sent to the user

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1

Not receiving the email with code.
Log says its been sent
User has more than one email client and more than one email account.
Test email not received either.
What happens is that all the emails eventually come through all at same time (currently 56 mins past the hour)
Had same issue in Dec but it cleared up.
Any ideas.

3

Hi @rdingle141,

Thanks for reaching out to the Auth0 Community!

I understand you have had issues getting the Passwordless emails.

Recently, there have been some issues with the Auth0 Email provider, specifically with intermittent disruptions or latencies.

Note that the default Auth0 Email provider is generally used for testing purposes only.

In this scenario, I strongly recommend you to Configure Custom External SMTP Email Provider to address this issue. Doing so will allow you to send emails without any problems.

Please let me know if you have any further questions.

Thank you.

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4

I will do that.
Many thanks.

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5

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