Password Reset Redirect not working

[dolearning]

Hi,

I’ve been reviewing a few past posts, here:

Redirect after Password Reset not working

As suggested in the documentation I am using {{ application.callback_domain}} in redirect field in Change password template. It is not working and I could not figure out what might be the issue because I am not getting any errors.

Redirect after Password reset not working for UL

I am trying to redirect to a url after the change password. In the FAQ, if I use “Authentication API /change_password endpoint”, then I would need to define the redirect url inside “Application Login URI” I have defined “Application Login URI” and used the endpoint to have an email sent to the user. But after successfully changing password, it does not get redirected to anywhere. How can I solve this? Thanks!

Redirect in Change Password Ticket Not Working

I have reviewed this thread and have a similar case but oddly not working: Redirect / result_url in change password ticket not working My setup has the New Universal Login Experience. I see that when using that supplying the result_url parameter does nothing. I see from the link above that you have to supply a value in the “Application Login URI” field in the application settings and that doing so should lead to the creation of a button/link that initiates the login experience. When I first …

Why is password change/reset redirect not working?

Question: Why is password change/reset redirect not working? Why is there no button or redirect after a successful password change? Answer: The redirect URI that the user is directed to after a successful password reset can come from multiple sources. This depends on whether you are using New Universal Login or Classic Universal Login; whether you are generating a password change ticket directly via the Management API or sending a password change email via the Authentication API, from the logi…

I particularly appreciated Dan Woda’s flow chart.

I am using the new Universal Login, I have my Application Login URI set and I have also got the redirect_to in the reset email client set (although according to Dan’s flowchart this isn’t necessary).

I am still faced with the following:

• I request a password reset
• An email is sent with a link (here is a recent example https://electrictogether.eu.auth0.com/lo/reset?ticket=FfDIEFehz73gnmAUK6K7eSXVuVytT39E#)
• Clicking on the link I have to fields to enter and confirm my password
• On saving, there is a tick to confirm the password has changed but there is no redirect and there is no link to redirect either.

I’ve tried multiple configurations and I’m not sure what I’m missing.

All help gratefully received

Best,
Kevin.

[dan.woda]

Hi @dolearning,

Welcome to the Community!

Are you using the change password endpoint or requesting the reset from an application login page?

[dolearning]

Hi Dan,

I’m doing this through the application login page:

This is the requesting password workflow:

requesting form

This is the reset with no redirect or link:

Resetting Password

Thanks,
Kevin.

[dan.woda]

Could you DM me a HAR recording of those transactions?

Generate and Analyze HAR Files

[sarahknight1983]

Thanks for addressing this topic. I was looking for the information regarding the same. Keep sharing the info, kudos.

[dolearning]

No worries - I’ve sent my HAR to Dan, so I’ll shout out here if he resolves it.

[dan.woda]

@dolearning,

It doesn’t look like you are using the new UL. Try adding a Redirect To in your email settings.

[dolearning]

Hi Dan,

I do have redirect to in my email settings already.

Thanks,
Kevin.

[dan.woda]

Have you set up an email provider yet?

[dolearning]

No - I’m using the Auth0 emails - do we need to have a 3rd party email provider to get this to work? I’m not sure I saw that in the docs but if that’s the case, then great!

[dan.woda]

You should set up a third party provider regardless. I am using the dev provider (the built in one) and it seems to be working for me, but email customization isn’t supported by the dev provider, so it could be causing the issue.

[dolearning]

Hi Dan,

I’ve set up a 3rd party email provider, as you suggested, but I still am not able to redirect after the password has been reset.

The application is launched at https://app.electrictogether.com to see it deployed.

I’d love your input and help.

Thanks,
Kevin.

[williams.gary]

Hi Kevin, I’m having the same exact issue you described. Did you ever figure it out?

Thanks

-Gary

[joby]

Hey @dolearning fancy meeting you here did you manage to get to the bottom of this despite the thread going cold?

I have exactly the same issue and am also using 3rd party email provider etc.

Cheers

[dolearning]

Hey! Good to see you!

The last response i had from @dan.woda back in December was this:

I tried this on my paid account, and it seems to be working, but if I try on a free account then it doesn’t save the redirect to, but only for the password reset page, the email verification works fine. This sounds like a bug. I’ll report it and let you know what I hear back.

Haven’t chased it up since then.

[joby]

Aha thanks @dolearning

I have been testing on a free tier tenant to sandbox experimentation from a client’s subscription. I seem to spend way more time than seems reasonable snared up on these kind of minor snags in Auth0 trawling through documentation and community threads!

Cheers

P.S. I attempted to quickly verify on the paid subscription (very carefully!) but unfortunately got a different error which looks configuration related and can’t justify spending any more time on this right now. I’ll endeavour to confirm later and post back.

[Const]

I could confirm that two years later this feature doesn’t work. (3-rd party email provider and paid subscription)

@dan.woda it’s unacceptable to have such kind of problems in the core feature of your product affecting end-user experience

UPD The only way I managed it work is:

1. go to Universal Login (auth0.com) and turn it on (don’t change the template). For some reason there will be a new password change UI
2. go to Emails (auth0.com) choose Password Reset and put redirect url (URL not template variable).

Obviously this workaround will work for you if you have only one public application.

UPD: apparently the template that support redirect is “classic” and does not support organizations