Dear Technical Support Team,
I am writing to request immediate assistance in recovering my account so that I can access my enrolled course. I have attempted the standard password-reset process multiple times, but I have not received the automated recovery email. I have thoroughly checked my spam and junk folders to ensure it was not filtered incorrectly, but the email has still not arrived.
Account details & technical context will be provided as needed.
Please verify my registered email address and check your system logs for any delivery failures or blocking issues.
Attempt to resend the password reset link directly or manually reset the password and provide temporary access credentials.
If the email delivery issue persists, please provide alternative account recovery options (e.g. manual identity verification with student ID).
Please escalate this ticket to a senior specialist if a resolution cannot be reached within the next 48 hours, as my course access is time sensitive.
Thank you for your prompt assistance with this matter.
Sincerely,
Ahmad Tal
kindly note that this is my new account that i am using to recover my main account after i face an issue with password reset email.
Hi @ahmad.tal
Welcome to the Auth0 Community!
I’m sorry to hear you’re having trouble accessing your enrolled course. There are a few common reasons why the automated password recovery email might not be reaching your inbox:
-
Social Login: If you originally created your account using a social provider (such as Google, Apple, or Microsoft), our system will not send a standard password reset email. Please try returning to the login page and selecting the social provider you might have used.
-
Incorrect Email or Typo: If there was a slight typo in your email address when you first registered, or if you signed up using a different personal or work email, the system will not be able to locate your account to send the reset link.
-
If applicable, check with your email provider in case the emails were suppressed or blocked, which would result in them never reaching your inbox while still having been delivered from Auth0.
-
Contact your course provider or application administrator. If you are an end-user of an enrolled course, the course provider or application administrator may be able to reset your password directly through the Auth0 Dashboard without requiring you to receive an email.
Let us know if the above steps have helped you gain access to your course, or if you do not fall under the above cases and would still require assistance.
Best regards,
Gerald