Password change ticket missing clientId

Hello,

I am using Java SDK to create password change ticket for a user. In response I get url structured like this:
https://my-tenant.auth0.com/lo/reset?ticket=ticketId

After navigating to that URL I get a blank page that has company branding but no form in it.

If I append #clientId=my-client-id to it, the resulting url (https://my-tenant.auth0.com/lo/reset?ticket=ticketId#clientId=my-client-id) works as expected.

Any ideas on what is happening here?

Hi @cerniusnet

While you should not modify the password reset ticket, you CAN add parameters to it. If you add the client ID to it, you should get your branding. A user is not associated with a particular client, so that is not part of the ticket. You’ll have to add that yourself.

John