New production tenant not listed in support center

[loginadmin]

We have set up 3 tenants in Auth0: development, staging and production.
At this moment all of them are on the “free” plan, however, we tried to upgrade the production tenant which failed with the error “Failed with status 400”.

The strange thing is that when I go to the support center only the development and staging tenants are visible. I am not sure if these issues are related, but can you help us set up a subscription for the production environment, please?

Thanks,
LA

[rueben.tiow]

Hi @loginadmin,

Welcome to the Auth0 Community!

I understand you have encountered issues upgrading your subscription on your Auth0 Dashboard.

In this case, could you please clarify if your production tenant is recently created?

If this is the case, could you please check your Subscription drop-down for a Trial subscription for your newly created production tenant?

See below.

@loginadmin

failed with the error “Failed with status 400”.

It may be worth retrying the payment for your subscription. If the error persists, I recommend that you contact our Sales Team for further assistance.

Please let me know if you have any further questions.

Thank you.