Need Assistance : Users are getting removed at random?

To sum up the problem briefly, earlier this month, we realized some users had been completely removed from auth0, seemingly at random since it wasn’t intentional. It happened in both in production and staging. And i’d like to know if it’s a known problem and if there is a fix or is this bound to happen at random times ?

Hey there!

Can you send our @support group a private message here with your tenant name + email and additional context so we can help you troubleshoot that. Any information about when that happened, how many users got deleted etc will be useful. Thank you!

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