Lost My Phone and Authenticator Key – Need Help!

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1

I’ve lost access to my phone and also the secret key I used for my Google Authenticator app. Now, I can’t log in because it requires the Authenticator code.
I don’t have any backup codes or another device that’s logged in.
Could someone please advise how I can recover my Auth0 account or reset the 2FA? Any guidance would be really appreciated!

Thank you!

3

Hi @kimaiorg,

Welcome to the Auth0 Community!

Please send a DM to the @support group with the tenant name and the email address associated with the account in order to move forward with your request!

Have a good one,
Vlad