Lost my recovery-codes from Google Authenticator

[amb]

Hello guys!

After I changed my device to newer one I forgot to move Google Authenticator data from the old one + lost my access to the recovery codes. Is it any change to restore my account somehow? Thanks!

[lihua.zhang]

Hi @amb

Welcome to the Auth0 Community!

Could you please DM me your tenant name , email address you would like the reset for the MFA and tenant admin email address?

Thanks,
LIhua

[amb]

Hi @lihua.zhang. Can you answer on my email? I am still waiting for the response from you.

[lihua.zhang]

Hi @amb ,

Sorry about the delay. I have created a Support ticket on your behalf. Our Support team will assist you to get this resolved. Thanks!