Lost MFA Authenticator and Recovery Codes – Request for Support Assistance

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1

Hi Auth0 Support Team,

I’ve lost access to both my MFA authenticator and recovery codes, and I’m now unable to log in to my Auth0 accounts.

I’m reaching out here to request assistance from @support with recovering access to these accounts.

I’ve already tried sending a direct message to the support team, but I don’t have permission to do so from this newly created community account.

Could someone from @support please initiate a private message with me so we can proceed with the account recovery process and I can provide any necessary information to verify my identity?

I’d really appreciate your help.

Thank you!

3

Hi @sebas93cay

Welcome to the Auth0 Community!

I understand that you require assistance with resetting your Auth0 Multifactor Authentication ( MFA ) and were unable to send a DM to our @support inbox.

Official Solution

We have adjusted your permissions to be able to send a DM ( Direct Message ) to our @support group in order to address this issue via the appropriate channel. Please forward your request there and confirm the email address of your Auth0 account and the name of the tenant you are trying to access. You can now click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your DM!

Have a great one,
Gerald