Locked out of Auth0 account - MFA Reset Request

Get Help
,
1

Hello, I am locked out of my Auth0 account because I lost access to my MFA authenticator and recovery code.

Could an Auth0 team member please send me a private message so I can safely provide my locked account email address and tenant details?

3

Hi @Anu

Welcome to the Auth0 Community!

You can send a DM to the @support group with the tenant name and email address associated with it in order to submit a support ticket on your behalf.

If you are having any issues in sending a DM, please let us know.

Kind Regards,
Nik

4

I’m having trouble with my accounts. I cannot access the direct messaging option with my new account. Additionally, I am unable to log in to my existing account to message in the community or send a DM.

Could you please advise on how to resolve this or enable the DM feature?