Title: Locked out by MFA — need a private recovery channel
Hi @support,
I cannot access my original Auth0 Dashboard or Support Center because I’ve lost access to my MFA authenticator.
I created this Community account to request recovery, but I cannot find the private-message option. Could you start a private conversation so I can provide my original account email and tenant details for verification?
Thank you.
Hi @gyg.29
Welcome to the Auth0 Community!
If you click on the @support tag, you should see a “Message” option in order to send us a private DM with the details (Auth0 account email and associated tenant) in order to submit a support ticket.
If you are having difficulties in sending us a DM, let me know and I will contact you.
Kind Regards,
Nik
Hey, Nik!!
I’ll get this looked out, but, if I’m to say, nevermind; that has been a stale account for quite some time right now. Using my designated LLM I’ve got to update basically all my credentials and get the new Auth0 account wired on my app (if I’m to say, it’s been quite a vibe around here).
Amazing partnership, btw, hope soon to be back with an accredited lawyer to discuss regulation!
However, I’ll be checking out that account and (now that I’ve finally had a stable mobile) I’ll get the provisions necessary so this doesn’t happen again. tyy