Lost account access due to missing MFA alternative

Hi there,

when setting up my account, I chose Google Authenticator as MFA method. Now my old phone doesn’t work any more and so I also lost my Authenticator codes for the account.

However, I also have a recovery code for the account but unfortunately, this doesn’t work for some reasons.

So is there a possibility to get access to my account again? Of course, I can identify myself via phone or video call or whatever is necessary. Would be nice if someone could give support.

Kind regards,

Hi @sburgheim,

Welcome to the Community!

Please see this FAQ: Account Locked: MFA Resets Requests

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