@support we have 2 monthly charges of 14.95$ on our corporate account. We’re trying to recover access to those account so we can cancel them. They might either be associated with out domain, or could be personal email of employees no longer working with us. We have corresponding invoices we can provide. Would appreciate guidance on how to recover those account and cancel the subscription once we confirm those are no longer needed.
@support not sure if mention in main message was correct. so redoing here.
Hi @f.brillon
Welcome to the Auth0 Community!
I understand that you need to gain access to two Auth0 account in order to resolve the billing issue. Please send a DM ( Direct Message ) to @support, sharing the details mentioned on this topic and also confirm any further information that you have available such as email addresses, name of tenant, the email address of your Auth0 account etc.
The DM creates a private conversation where more sensitive information can be safely shared with us for troubleshooting. Once the details are provided and depending on the course of action that needs to be taken, we would be able to submit a Support case on your behalf to have the issue resolved.
Looking forward to your DM!
Best regards,
Gerald
@gerald.czifra thanks for the quick reply. I don’t have an option to send a DM. Can you either send one to me so I can reply, or give me more details on where I can find this option or enable it in my account? thanks.
@support still trying to figure out how I can DM you. Can you help of provide an email address?
Hi @f.brillon
Apologies for the late reply, I will be sending you a DM shortly and we can continue the conversation on that thread.
Looking forward to your reply!
Best regards,
Gerald