Locked out of Auth0 Dashboard (sole admin) only prompts for “Security Key” (WebAuthn), no recovery

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1

Hi, I’m locked out of my Auth0 Dashboard tenant and can’t access admin settings.

  • Tenant domain: s—m
  • Plan: Free
  • Sole admin email: r—m
  • Issue: Login suddenly changed to only prompt for Security Key (WebAuthn). It no longer offers Windows Hello PIN/biometrics or email code.
  • I do not have any MFA recovery codes and do not have a security key enrolled/available.
  • I’ve tried multiple browsers and private/incognito sessions.

Can someone advise the correct process for Dashboard admin MFA reset / account recovery for this tenant when there is only one admin?

4

Hi @roland.seer

Please send us a DM to the @support group with the tenant name and the email address of the Auth0 account associated with it in order to help you submit an MFA reset request ticket on your behalf.

Kind Regards,
Nik

5

Thank you Nik, have just done so.