Hi there, I have some existing tenants I’ve created from before teams were introduced, which are not part of a team. I am setting up a new project, and want to set up a paid team plan, and create some new tenants as part of that specific team, however the process doesn’t seem to work?
I’m unable to find a team switcher anywhere in the UI. However after navigating to https://accounts.auth0.com/teams/ I found a team that a coworker had used back in 2024 to try to set something up. I removed them from the team and tried to invite another coworker as a team owner, however they don’t receive any email. They also tried inviting me to their auto generated team as well, however I also don’t receive any email invitations, nor is there anywhere in the UI to accept it
Hi @warrene,
Welcome to the Auth0 Community!
When it comes to linking or adding tenants to a Team, please make sure that when doing so you have the necessary level of access and a Team’s subscription already enabled, as mentioned in our Link tenants documentation.
Currently in Auth0, a tenant can only be linked with one Team, so in order to switch between multiple Teams in the Auth0 Dashboard, you will have to either switch to the particular tenant that is part of that Team, use the dropdown menu from the Auth0 Dashboard and choose the Go To Team option, or access Team’s URL directly through a link such as - https://accounts.auth0.com/teams/YOUR-TEAM-NAME ( e.g. team-xyzxyzx ).
Regarding the invitation issue, the most common cause for this is that emails from Auth0 could go into the Spam/Junk folder. You can also check if there is any rule in place on your email provider’s side that might block emails from no-reply@auth0user.net from reaching out. Additionally, you could also try this workaround - Invitations Not Getting Sent while Adding New Tenant Members.
Please let me know how this goes!
Best regards,
Remus