Issue with Auth0 Management API: "Request to Webtask exceeded allowed execution time"

[foxfoxbee314]

I encountered an issue while using Auth0 with a custom database. When testing the custom database scripts, everything works as expected. Deleting a user via the Auth0 dashboard also works perfectly. However, when I attempt to delete a user using the Management API, I receive the following error:
Request to Webtask exceeded allowed execution time.

Upon investigating the logs, I noticed that the delete user endpoint in my script is only accessed after the error is thrown.

Could you please help me identify what might be causing this issue? Specifically:

1. Why is the delete user endpoint not called immediately?
2. How can I ensure the script executes within the allowed time limit?

Any guidance would be greatly appreciated!

[sumansaurav]

Regarding why the delete user endpoint isn’t called immediately:

• When using the Management API to delete a user, Auth0 first attempts to perform some internal cleanup operations
• This includes removing the user from any organizations, revoking refresh tokens, and cleaning up any associated data
• Only after these operations complete does Auth0 call your custom database delete script
• If these preliminary operations take too long, the webtask times out before reaching your script

These posts can help you explain why you receiving the error.

"Request to Webtask exceeded allowed execution time" error from `/authorize` endpoint or `/oauth/token` endpoint

Problem statement Experiencing the following error message: "Request to Webtask exceeded allowed execution time" from the /authorize endpoint or the /oauth/token endpoint" . Explain the reason why this error may be encountered. Symptoms Webtask execution will fail due to the task exceeding the maximum permitted duration of 20 seconds. This error will be thrown: Request to Webtask exceeded allowed execution time Cause The “Request to Webtask exceeded allowed execution time” error means the …

"Request to Webtask exceeded allowed execution time" for a specific user

Hello, I have a specific user who is receiving “Request to Webtask exceeded allowed execution time” errors when attempting to login. After a few tries they got “Your account has been blocked after multiple consecutive login attempts. We’ve sent you a notification via your preferred contact method with instructions on how to unblock it.” Based on this post “Your Account has been Blocked After Multiple Consecutive Login Attempts” Error, I had our Dev look into the admin console but could not se…

If the issue persists, you could consider implementing a queue-based system for user deletion, where the Management API triggers a deletion request that gets processed asynchronously, though this would require additional infrastructure.

[dawid.matuszczyk]

Hi @foxfoxbee314,

Welcome back to the Auth0 Community!

Thank you, @sumansaurav, for answering and helping other community members! I would personally add that you can try to debug this using Real-time Webtask Logs Extension.

Thanks
Dawid