"Request to Webtask exceeded allowed execution time" on the production environment

[mykc]

Issue:
One time got an error Request to Webtask exceeded the allowed execution time.
Description:
We got this error one time in the production environment. We can not debug and turn off rules.
Make it possible to understand which rule has fallen with this error in the past.

[dan.woda]

Hi @mykc,

Welcome to the Auth0 Community!

This error occurs when a rule/hook/etc. times out. Take a look at this FAQ for more info:

"Request to Webtask exceeded allowed execution time" error in Rules

Problem statement Sometimes we observe “Request to Webtask exceeded allowed execution time” issues in our production environment. Can you please help us to verify why this particular request raised this error? Is there a way that we can troubleshoot such incidents? Symptoms “[Failed Exchange] Request to Webtask exceeded allowed execution time” Cause This error occurs whenever the total execution time for all rules exceeds 20 seconds Solution The first step is to track the execution tim…