“Your account has been blocked after multiple consecutive login attempts” Error

Last Updated: Jul 26, 2024

Overview

When a user is locked out from logging into an application, the following error is displayed on the login screen:

Your account has been blocked after multiple consecutive login attempts. We’ve sent you an email with instructions on how to unblock it.

The error logs from their failed login show:

{  
  “errorMessage”: “Your account has been blocked after multiple consecutive login attempts. We’ve sent you an email with instructions on how to unblock it.“, 
  “success”: false
}

The user never received the unblocking email with instructions.

Applies To

  • Blocked Account
  • Blocked Access to Application

Cause

  • Exceeding the number of Maximum Attempts configured on your Brute-force Protection settings.

Solution

To unblock the users who have been blocked from brute-force protection, follow the video or one of the options below.

Related References