Hi all, Not sure what’s going on here, but I have a user who can’t log in due to “multiple consecutive login attempts”. However, they’re not getting the brute force block email even though their email is verified, and there doesn’t seem to be a way to unblock via UI (which, tbh, is a pretty big mi…

Hi @somnaderi ! No logs for the user (other than your one attempt to login with theirs credentials) is a lead. Based on data you provided in the support ticket, I can see that you tested the user’s credentials to log in to app integrated with a tenant: dexxxxxx-1xx1mexxx@us while the user attempted…

User being blocked for failed consecutive attempts, can’t unblock

Help

marcelina.barycka January 10, 2024, 1:55pm 2

Hi @somnaderi ,

Have you had a chance to check our FAQs on that?

There are a few way described on how to unblock a user. Please let me know if you have any further issues with that.

Topic		Replies	Views
“Your account has been blocked after multiple consecutive login attempts” Error Knowledge Articles security , brute-force , attack-protection , brute-force-protection	1	21535	July 28, 2022
Why is user blocked Help	4	1905	December 22, 2022
How can I unblock a user Help	2	2025	September 29, 2022
Change error message from "our account has been blocked after multiple consecutive login attempts." to different message Help attack-protection , brute-force-protection	0	964	July 28, 2023
Block user issue Help	4	1406	September 14, 2022

User being blocked for failed consecutive attempts, can’t unblock

Related topics