Hi all, Not sure what’s going on here, but I have a user who can’t log in due to “multiple consecutive login attempts”. However, they’re not getting the brute force block email even though their email is verified, and there doesn’t seem to be a way to unblock via UI (which, tbh, is a pretty big mi…

Hi @somnaderi ! No logs for the user (other than your one attempt to login with theirs credentials) is a lead. Based on data you provided in the support ticket, I can see that you tested the user’s credentials to log in to app integrated with a tenant: dexxxxxx-1xx1mexxx@us while the user attempted…

User being blocked for failed consecutive attempts, can’t unblock

Help

marcelina.barycka January 10, 2024, 1:55pm 2

Hi @somnaderi ,

Have you had a chance to check our FAQs on that?

There are a few way described on how to unblock a user. Please let me know if you have any further issues with that.

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User being blocked for failed consecutive attempts, can’t unblock

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