Again I need to to touch on using Auth0 and once I again I think its a great product with a definite need and a good level of support for technologies, but the lack of support is so disappointing. There is a lot of documentation, but its not 100% clear or complete.
Companies keep saying, “Tell us what we don’t do well” well this is it. Its Technical/Developer support. Most software companies I deal with I gauge on the level of technical support and help, but Auth0 fails miserably. I really like the product and really want everything to be good, I have contributed to the forums over time after I have fought for the info with a lot of waiting, but can’t see why response on the forum can’t be better. Even the paid technical support is 2 business days unless you have an Enterprise account.
I have 1 developer account, and when I create a ticket, there is no option for “technical support”?
I would be happy to pay per incident if thats the only actual support I can get, or even for Auth0 ambassadors some consultancy to get answer in a reasonable amount of time…if this is the only way to get some help from anyone? But I really feel Auth0 should so more in this area.
I have implemented many “roll your own” or .Net built in security and really want to use this service more, however the support barrier is huge.
I can only feed back what I can so someone responsible listens and reviews this situation, and sincerely hope something can be done about this.